Challenges and Opportunities Presented by the Internet of Things (IoTs) in the Hospitality Industry

Abstract

This chapter investigates and assesses Internet of Things (IoT) applications in the hospitality industry. It does so by examining a number of subindustries and analyzing the positives (opportunities) and negatives (challenges) of using IoT. The Internet of Things will open up enormous opportunities in the hotel business by providing a variety of various characteristics that can be used to customize service delivery. In future corporate processes, an emphasis will be placed on maximizing efficiencies while minimizing wait times. As a result of the fact that it will alter both standards and the landscape of services, integrating it will be essential for maintaining a competitive advantage.